This privacy policy sets out how Whitestep Ltd online shop uses and protects any information that you give us when using this website.

Whitestep Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Whitestep Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • We may also occasionally use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookie Policy

There has been an important update to our Cookie Policy. Please read it carefully.
References in this Privacy Policy to “we”, “us” and “Whitestep” are to Whitestep Ltd.
We respect the privacy of our online visitors and recognise the importance of protecting the information collected about you. We will use the information we collect about you carefully, lawfully and in accordance with all applicable UK date protection legislation from time to time in place.

Should our Privacy Policy change in the future, we will post these changes to our Website. Please check back frequently on the Website to see any updates or changes to our Privacy Policy.
When a purchase is made we ask for your name, telephone number, e-mail address, delivery address, shipping address and payment method details. This information will be used to process the order, payment, fulfil/deliver your order and manage your account. We may use your information for the purpose of prevention and detection of fraud.
We do not store your financial details (credit or debit card numbers).
We may obtain information about your usage of our Website to help us develop and improve it further. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Please refer to the Help content of your browser for more information on selecting or deselecting cookies.

We do occasionally make names and addresses available to companies whose products we think may interest you unless you have told us not to. From time to time, we may also send information about products and services and details of promotions and special offers from Whitestep. If you do not wish to be contacted for marketing purposes or you do not wish for us to share your details with any third parties, you may unsubscribe by sending an e-mail to us at
Should you wish to change any of the information we hold about you please log into your account. If you are not able to do this please email us at
Please note that this Privacy Policy applies to us and our owners, but not to websites maintained by other companies or organisations to which we link. Please ensure that you read the privacy policies of such other companies or organisations before submitting any of your personal information to them.

Cookies are text files which are saved in the browser on your computer by websites you visit. Cookies can be used to track a user’s navigation through the website and store the information in the user’s browser. Cookies can also be used to store information regarding user preferences, items added to a shopping basket, verify if a user is logged in and other useful functions. This information should make your web site visits more productive. Cookies do not identify users personally but they do identify each user’s computer. Your browser software can be set to accept or block cookies and most browser software is initially set up to accept them. Please consult your browsers Help documentation if you are unsure as to how to change this setting or visit this webpage.
If you would like more information about cookies, has further information.

How Whitestep Ltd Uses Cookies
Below is a list of the cookies we use and why we use them

PHPSESSIONID: This cookie is “strictly necessary” to the working of this website. It’s the cookie that remembers what you’ve added to your shopping basket as you navigate through the website. You may refuse this cookie. However, if you do refuse this cookie you will not be able to make a purchase through this website.

_utma, _utmb, _utmc, _utmz: These are Google Analytics cookies. They are used for analytical purposes only. They provide me with data about the number of visits the website gets, which pages are visited and how long is spent on each page. It also helps identify if a user returns to the site. All data is collected anonymously and is aggregated so you can not be personally identified in anyway.

wordpress_logged_in[unique hash], wordpress_test_cookie, wp-settings-[unique ID],wp-settings-time-[unique ID]: These cookies are set in your browser when you log into the “Trade” area of the website. They are used to indicate to the website that you are logged in. They are “strictly necessary” for the correct functioning of this area of the website. You may change your browser settings to block these cookies. However, you will then be unable to log in and use the trade area.

Various Cookies: Several cookies are set by YouTube if you chose to click through to their website via one of the videos embedded on several pages of this website. If you stay on this website to watch the video no cookies will be set in your browser.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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