In these terms and conditions “Whitestep”, “we”, “our”, “us”, means Whitestep Ltd (company number 06208613), whose registered address is at The Station Master’s House, 168 Thournbury Road, Osterley Village, Ilseworth TW7 4QE. “User” and “you” means any user of the Website including any user who makes a purchase through the Website (a “Buyer”).
2. Formation of agreement
An agreement governing your use of the Website, all stages of the process and our sale of items when we receive confirmation of your order is made on the basis of these Terms and Conditions. This agreement between us is referred to in these Terms and Conditions as the “Agreement”.
We reserve the right to change any part of this agreement without notice and at our sole discretion. The Terms and Conditions in force at the time an order is confirmed will govern any particular order and we recommend that you print a copy of these terms and conditions.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us, our officers, directors, employees, agents and suppliers arising from any infringement of the Terms and Conditions set out in this agreement.
3. Use of the Website
You use this Website at your own risk. You agree that you will be personally liable for your use of the Website and for all your communications and activity on the Website.
We reserve the right to withdraw your access to the Website or any part of the Website at any time without notice. In particular, if we determine, in our sole discretion, that you are engaged in prohibited activities, are not being respectful of other users or have otherwise violated these terms, we may deny you access to this Website on a temporary or permanent basis and any decision to do so on our part is final.
By using this site you agree to comply with, and be bound by, our Terms and Conditions.
Before placing an order, if you have any queries relating to the Terms and Conditions please email our Customer Services team. If you do not agree with the Terms and Conditions, you should not use or access our website.
You are able to navigate through the Website without going through a registration process but we require you to complete the on-line registration form to become a registered member before an order can be made through the Website.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from www.whitestep.co.uk under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think that someone else might know it you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.
5. Privacy and Communications
To fulfil our obligations to you under these Terms and Conditions we communicate with you by e-mail, mobile telephone texting and by posting notices on the Website. You agree to receive communications from us electronically in this way. You also agree that electronic communications will satisfy any legal requirement for communications to be in writing.
Please note that under no circumstances we will store credit card details nor share customer details with any 3rd parties.
6. Placing an Order
To place an order you should select the required item(s) and add to the basket by clicking on the ‘Add to Basket’ button. You will be guided through the rest of the ordering process by a series of instructions on the Website, at the end of which you should click on the Proceed button.
You warrant that all details you provide to www.whitestep.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.
Buyers must be over the age of 18 years and have full legal capacity.
Orders shall be accepted at our sole discretion but are normally accepted if the item(s) is/are in stock, we are able to obtain authorisation for your payment, the order reflects current pricing and you are based in a country to which we are currently able to sell.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. Where the order is for multiple items the rest of the order will remain valid.
If you require any information regarding your order(s) please contact Customer Services by sending an email through the contact us page or by calling 020 7323 95 14 Mon-Fri 9.30am to 5pm. We will respond to your email within 48hours.
Orders are dispatched within 48 hours. An order can be cancelled until you receive an email confirmation that it has been dispatched. Once dispatched, an order can be returned following the return policy process.
8. Pricing and payment
All products are priced in pounds sterling (£GBP) and are inclusive of V.A.T (where applicable) at the current rate. The total cost of the order is the price of the products plus the delivery charge which will be indicated to you during the ordering process.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
Orders are processed online using a valid credit or debit card of the type that we accept for purchases. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason authorise payment to us, we will not be liable for any delay or non-delivery.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
We retain the legal ownership of the Products until full payment has been made by you and such payment has been received by us. Legal ownership of the Products will immediately revert to us if we refund any such payment to you. Risk in the Products will pass to you on delivery to you.
9. Limitation of Liability
We will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits or date in relation to your use of the website.
Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as a result of our negligence and their employees or agents.
10. Third Parties
The Website may contain hyperlinks to Websites operated by other parties. We do not control such Websites and we take no responsibility for, and will not incur any liability in respect of their content. Your linking to or from any off-Website pages or other Websites is at your own risk.
Our inclusion of hyperlinks to such Websites does not imply any endorsement of views, statements or information contained in such Websites.
We are not responsible or liable for any loss or damages of any sort incurred as a result of dealings with or the presence of off-Website links on the Website. We are also not responsible for any malfunctions which may occur during any linking to our Website from any third party website or from our Website to any third party website.
If you have a valid claim in respect of any of the items which is based on any defect in the quality or condition of the items or their failure to meet specification in accordance with this agreement, we shall replace the items (or the faulty part in question) free of charge or, refund to you the price of the items (or a proportionate part of the price).
We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website.
We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss arising from a cause which is out of our control, any internet, network or virus problem, for any loss of profit, anticipated savings or data (in each case whether direct or indirect) and/or any indirect loss.
Our aggregate liability to you in connection with this agreement shall not exceed the value of the items ordered by you.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
13. Governing Law and Jurisdiction
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.